I Hate Christmas Travel
Laurel and I have had an awful time traveling to the midwest this Christmas. It all started on the morning of the 22nd when I decided that I didn't need to check the status of my flight from home. Bad decision. We got to the airport, after a $37 cab ride, and found out that our flight into Cincinnati was cancelled. So, after a 20 minute phone conversation with someone from Delta we decided to change our flight to go through Atlanta and end up in Detroit instead of going through Cinci to end up in Toledo. There were no rental cars left in Detroit so I was able to get my mom to drive by Detroit on the way to Toledo to pick us up. So we left at 10pm on our flight to ATL, after about $120 worth of cab rides in Seattle that day. I couldn't sleep at all because I was in the middle seat and it was very hot and uncomfortable. We arrived at 6am local time, 3 am Pacific time and waited. And waited. And waited.
At about 10am they finally cancelled our flight to Detroit so we went to wait in line to reschedule our flight. But it wasn't even a line to talk to a human, it was a line to a phone. We tried calling the same line from our cell phone but it was constantly busy so we decided to wait it out to get the direct line. We waited 3 hours in line and then when we got to the phone we had to wait about half an hour to get a person on the line and another half hour to get our flights resolved. Laurel talked to the guy because I was too pissed off. There were no flights to anywhere in Ohio or Michigan within the next couple days so we asked if we could get a flight to Indy since that was where we were leaving from a week later. They said yes but that we couldn't get that flight because it was not within the 100 mile radius of our original destination. Let me get this straight: They can't get us to our destination within the next couple day, have refused to pay for a hotel in Atlanta where they sent us, and won't send us to the city that we will be leaving from a week later. Laurel argued this point and the guy finally gave up. So, we got a 5pm flight to Indy. But no tickets yet.
We were told to goto A2 to pick up the tickets but when we got there (15 minutes of walking later) we were told that they couldn't print out the tickets yet. So we spent the next several hours walking back and forth between the A gate and the B gate to try to get boarding passes. At 4pm we finally succeeded, but we didn't know where we were leaving from because they kept on changing it and the person at the gate counters were confused too. I'd like to say something right now. I hate those fucking electric cars that go up and down the terminal making loud beeping noises and making people get out of the way. 90% of the time they have perfectly healthy people who must be the laziest human beings on earth and the most inconsiderate people too. There were lots of people stranded in ATL and not much room to move around and they these stupid things take up even more of our space. And the beeping! My god, don't they understand that we are tired and can't take that noise. Why do they beep? Can't they make them silent or come up with a better sound? The noise pollution we have to deal with is something that I will write another blog entry about.
So, at about 8pm we finally left to Indy, I was so happy when the plane left the gate. I hadn't slept in like 40 hours. When we got to Indy our bags weren't there, which is what we expected so we talked to the baggage people and filed a claim and they said they would send the bags to Laurel's parent's house in Muncie where we were going to be staying. The next day we tried calling the 800 number but it was busy, we tried over and over again for the next 4 days and today I finally got through, after about a hundred redials, and after another half hour of holding I found out our bags were still in Detroit and they hadn't even tried to send them to us. So, they said they were send them to Indy, but they couldn't get a hold of Detroit so they had to email them. They said that most of the flights were cancelled from Detroit to Indy anyways because of the computer problem that grounded all Comair flights. The computer problem happened because they used only 15 bits to represent the flight change number for the month which meant they could only handle 32768 changes per month. And the crazy thing is that when that number was exceeded the whole system crashed. Wow, great programmers. It's amazing that small decisions we make and software engineers can have disastrous effects.
At about 10am they finally cancelled our flight to Detroit so we went to wait in line to reschedule our flight. But it wasn't even a line to talk to a human, it was a line to a phone. We tried calling the same line from our cell phone but it was constantly busy so we decided to wait it out to get the direct line. We waited 3 hours in line and then when we got to the phone we had to wait about half an hour to get a person on the line and another half hour to get our flights resolved. Laurel talked to the guy because I was too pissed off. There were no flights to anywhere in Ohio or Michigan within the next couple days so we asked if we could get a flight to Indy since that was where we were leaving from a week later. They said yes but that we couldn't get that flight because it was not within the 100 mile radius of our original destination. Let me get this straight: They can't get us to our destination within the next couple day, have refused to pay for a hotel in Atlanta where they sent us, and won't send us to the city that we will be leaving from a week later. Laurel argued this point and the guy finally gave up. So, we got a 5pm flight to Indy. But no tickets yet.
We were told to goto A2 to pick up the tickets but when we got there (15 minutes of walking later) we were told that they couldn't print out the tickets yet. So we spent the next several hours walking back and forth between the A gate and the B gate to try to get boarding passes. At 4pm we finally succeeded, but we didn't know where we were leaving from because they kept on changing it and the person at the gate counters were confused too. I'd like to say something right now. I hate those fucking electric cars that go up and down the terminal making loud beeping noises and making people get out of the way. 90% of the time they have perfectly healthy people who must be the laziest human beings on earth and the most inconsiderate people too. There were lots of people stranded in ATL and not much room to move around and they these stupid things take up even more of our space. And the beeping! My god, don't they understand that we are tired and can't take that noise. Why do they beep? Can't they make them silent or come up with a better sound? The noise pollution we have to deal with is something that I will write another blog entry about.
So, at about 8pm we finally left to Indy, I was so happy when the plane left the gate. I hadn't slept in like 40 hours. When we got to Indy our bags weren't there, which is what we expected so we talked to the baggage people and filed a claim and they said they would send the bags to Laurel's parent's house in Muncie where we were going to be staying. The next day we tried calling the 800 number but it was busy, we tried over and over again for the next 4 days and today I finally got through, after about a hundred redials, and after another half hour of holding I found out our bags were still in Detroit and they hadn't even tried to send them to us. So, they said they were send them to Indy, but they couldn't get a hold of Detroit so they had to email them. They said that most of the flights were cancelled from Detroit to Indy anyways because of the computer problem that grounded all Comair flights. The computer problem happened because they used only 15 bits to represent the flight change number for the month which meant they could only handle 32768 changes per month. And the crazy thing is that when that number was exceeded the whole system crashed. Wow, great programmers. It's amazing that small decisions we make and software engineers can have disastrous effects.